Privacy Policy
Please read carefully
At Veronix, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website, services, and products. By using our platform, you consent to the practices described in this policy.
Information We Collect
We may collect the following types of information:
1.1. Personal Information
Name, email address, phone number, and other contact details provided during account creation or communication.
Company name and business information for corporate clients.
Payment information for service purchases and consultations.
1.2. Usage Data
IP address, browser type, operating system, and device information.
Details about how you interact with our website (e.g., pages visited, features used, session duration).
1.3. Data You Provide
Any content, queries, or files you upload when working with our AI agents.
Business requirements and specifications provided during consultation services.
Feedback or survey responses submitted through our platform.
Legal Basis for Processing (GDPR)
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on:
Consent: Where you have given explicit consent for specific purposes.
Contract: To fulfill our contractual obligations when providing services.
Legitimate Interests: For business operations, security, and service improvement.
Legal Compliance: To meet our legal obligations.
How We Use Your Information:
We use your information for the following purposes:
To provide, customize, and deliver our AI agents and consultation services.
To process payments and manage your account.
To communicate with you about updates, support, and service delivery.
To improve our AI solutions and consultation methodologies.
To ensure security, detect fraud, and comply with legal obligations.
To provide ongoing support and maintenance for deployed AI agents.
How We Share Your Information:
We value your privacy and only share your information under the following circumstances:
With trusted third-party service providers (e.g., payment processors, cloud infrastructure providers) necessary for service delivery.
To comply with legal requirements or respond to lawful requests from public authorities.
In the event of a business transfer, such as a merger, acquisition, or sale of assets.
We do not sell your personal information to third parties.
Data Security:
We implement industry-standard measures to protect your data, including:
End-to-end encryption for sensitive data
Secure servers and access controls
Regular security audits and updates
Employee training on data protection
While we take all reasonable precautions, no system is completely secure, and we cannot guarantee absolute security.
Data Retention:
We retain your personal data only for as long as necessary to:
Provide our services and maintain your account
Comply with legal obligations
Resolve disputes and enforce agreements
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Enhance your browsing experience
Analyze traffic and usage patterns
Deliver personalized content
You can manage or disable cookies through your browser settings.
Your Rights (GDPR)
Under UK GDPR, you have the following rights:
Access: Request a copy of your personal information
Rectification: Update or correct inaccurate information
Erasure: Request deletion of your data ("right to be forgotten")
Restriction: Limit how we process your data
Portability: Receive your data in a machine-readable format
Objection: Object to certain processing activities
Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise these rights, contact us at support@veronix.ai
International Data Transfers
If we transfer your data outside the UK, we ensure appropriate safeguards are in place in compliance with UK GDPR requirements.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their policies before sharing your information.
Children's Privacy
Our services are not intended for individuals under 16 years of age, and we do not knowingly collect personal information from children.
Data Protection Officer
For privacy-related inquiries or to exercise your rights, please contact our Data Protection team at support@veronix.ai
Complaints
If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a new effective date. Continued use of our services after changes are made indicates your acceptance of the updated policy.
Last Updated: 16/07/2025
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: support@veronix.ai
Veronix Labs Inc